Consumer rights are the laws that producers need to follow to protect the rights of the consumers of the goods. Most of these laws have been created through legal disputes. Here are some of the principles of consumer rights.
- The right to safety – This means that the products sold to consumers should be reasonably safe for the intended purpose when used as directed. For example, if a children’s toy is dangerous to the age group it is manufactured for, this would go against this right.
- The right to be informed – This means that the consumer should be provided with sufficient information to make an informed decision. False advertising, misleading labeling and false claims also fall into this category. Informing the consumer is an important area when it comes to medical products.
- The right to choose – This means that a product cannot own a monopoly in the market, as this can cause problems for the consumer regarding price, quality, and service.
The right to be heard – This right states that governments have to take notice of consumer concerns and protect those that have been treated unfairly. It also means that the government has to enact statutes and administrative regulations wisely. This right was enacted in the case of the automobile industry where automakers were continuing to manufacture inefficient, environmentally damaging cars and support groups put pressure on the government to change this process.